FAQ

Everything you need to know if you place an order.

I did not receive a confirmation email. Now what?

It does happen every now and then that the confirmation email is being held by the spam filter of your email program. Please check your spam folder first. If you’ve placed an order later on the day or in the weekend, chances are that you will receive the confirmation email the next business day.

How do I return my issue?

Please contact us through info@dijksmancommunicatie.nl. Most returns are processed within 10 business days after we received the package. You will receive a confirmation email which tells you that we either refund the cost or for which other item this return will be exchanged. The amount will be refunded depending on the payment method used for this purchase: iDEAL: within 3 business days Creditcard: without 10 business days Paypal: within 6-10 business days

When will i receive my package?

It usually takes 1-2 business days for your issue to receive. If you did not receive it within those days. Please contact through info@dijksmancommunicatie.nl

Can i send a magazine as a gift?

Yes! Just fill in the receiver shipping information during checkout.

How much is delivery?

We are using PostNL shipping rates which will be charged during check-out.

My magazine hasn’t arrived! What do I do?

Please contact us via info@dijksmancommunicatie.nl and we'll fix the problem straight away!

FAQ